RAG: How our help powers AI

Hex answers many user questions by using Actualog Help content.

When you ask a question, Actualog searches relevant Help topics and uses them to prepare a grounded answer. This approach helps Hex stay close to Actualog terminology, pages, and workflows.

A Hex answer may include:

• What this means — a short explanation;
• Read — related Help topics;
• Open page — links to Actualog pages related to the question;
• Let Hex do it — an action offer when a supported action is available.

This means Help content is important not only for users who read Help pages directly. It also improves AI answers.

To get better AI guidance:

• keep Help topics clear and up to date;
• use the same terminology as the Actualog interface;
• write Help topics around real user tasks;
• avoid vague text that does not explain what the user should do.

If Hex cannot find enough relevant Help content, it may ask a clarification question instead of guessing.